Changing the conversation : the 17 principles of conflict resolution
Caspersen, Dana2015
Books
You can't change how other people act in a conflict, and often you can't change your situation. But you can change what you do. This manual teaches essential strategies for resolving conflict in your life. Breaking the process down into 17 easy-to-grasp principles, it shows how you can facilitate listening and speaking, build useful dialogue and look for ways forward.
Main title:
Changing the conversation : the 17 principles of conflict resolution / Dana Caspersen.
Author:
Imprint:
London : Profile Books, 2015.
Collation:
xvii, 247 pages ; 24 cm
Notes:
"A Joost Eiffers book."
ISBN:
9781781254691 (pbk)
Language:
English
BRN:
75828